If my clients delete the app, will I still be charged?

Deleting the PQ app won't remove clients from an Active client access status. Coaches must move clients to Inactive to avoid future billing charges.

• When a client deletes the PQ app, they will NOT be removed from an Active status in your Coach Dashboard.
• Coaches need to move clients to Inactive to prevent future billing.
• Client retains access to the app until the end of the billed period even if you move them to Inactive before that time. If a client is removed in the Grace Period, the client loses access immediately.