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If my clients delete the app, will I still be charged?

Deleting the PQ app won't remove clients from an Active client access status. Coaches must move clients to Inactive to avoid future billing charges.

  • When a client deletes the PQ app, they will NOT be removed from an Active status in your Coach Dashboard.
  • Coaches need to move clients to Inactive to prevent future billing.
  • Client retains access to the app until the end of the billed period even if you move them to Inactive before that time. If a client is removed in the Grace Period, the client loses access immediately.
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