PQ Coaches can use the Support beacon accessible through the Learning Hub or Coach Dashboard.
- Click on the Beacon (as shown in the image below), in the lower right-hand corner of the screen.
- From there, you can find answers quickly by typing in a keyword to search our knowledge base.
- You can opt to use the AI chat, which will provide you with immediate support by searching our extensive knowledge base to address your concerns.
- In the unlikely event the AI Chatbot does not answer your question, you'll be asked if you would like transferred to an agent.
- This live chat service which transfers you to our Support team is available from 5am to 5pm Pacific Time (8am to 8pm Eastern Time), Monday through Friday.
- If you submit a request outside of those hours, your inquiry will be addressed within 1 business day.
It's important to know
- The AI-powered live chat service is available exclusively for coaches.
- Coach support chat service is not accessible through the PQ app.
- Clients do not have the live chat service as an option, though we encourage them to contact support for any issues.