Client Billing Migration FAQs

Coach Client Billing for Included Clients

2024 INCLUDED clients are about to expire 

Who does it impact? 

• Included clients whose subscription expires on July 8th.
• If coaches do nothing, this client’s access will automatically expire. Clients will no longer be able to log in or access the program.

What are the options?

• Do nothing. The subscription will expire, and the client will lose access.
• Renew using Included Client Access. If they have included client slots available, they can use one to renew this client. It does not impact the 25 new client limit.
• Renew by Purchasing Access. Purchase access for this client at $50/month or $250/year.

Coach Client Billing for Paid Clients

Clients from 2024 will transition from $20/month to $50/month or $250/year. Coaches can upgrade to annual before the price increases.

Who does it impact?

• Coaches with 2024 clients who are currently paying $20/month per client.
• Migrated clients are currently on a $20/month plan, but starting July, the monthly rate will increase to $50/month.
• To lock in savings, we recommend upgrading them to the annual plan ($250/year) for $0 before July.
• If the coach has already paid for 5 or more months, they’re eligible to upgrade the client subscription at no additional cost.

• Avoid the upcoming price increase
• Make the most of what they’ve already paid
• Get a full year of access at the best value

Important to know

• Clients who are renewed will NOT count toward your 25 client access limit
• That 25 client access limit ONLY applies to NEW clients