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      2. Billing

      Cancelation FAQs

      Answers to cancelation process for our PQ Programs.

      To cancel your PQ Coach or PQ Coach Essentials Membership, please complete the form here: https://pqx.typeform.com/to/vvEsfRsm

      • Copy and paste the URL into your browser.

      • Once you submit the form, our billing department will be notified.

      • Please make sure that ALL registered clients have been archived to finalize a PQ Coach cancelation.
      • Once you archive them, they will then be moved to Maintain & we can process your cancelation.
      • We cannot cancel your membership if you have active clients in the PQ Program.
      • As soon as your request is processed, we'll reach out and confirm the cancelation of your membership.
        • It's important to note coaches enrolled prior to March 2023 have legacy pricing. If you cancel and choose to reactivate, your subscription will be at the current available rate.

        Access after cancelation

        • PQ Coach Members will no longer have access to the Learning Hub, the Coach Dashboard, or the Coaching Communities in-app, and will no longer be able to add clients to the program. You will still have access to the in-app data and previously completed exercises during the foundational course for 1 year after the cancelation date.

        Refunds

        • We offer a 30-day money-back guarantee on most purchases.

        • Our PQ Mastery and PQ WealthBuilder programs are excluded from this money-back guarantee.

        • At any point within the first 30 days, if you don’t see value in your PQ Coach Membership, we insist you get a 100% refund.
        • It's as simple as submitting a request via the form (https://pqx.typeform.com/to/vvEsfRsm) in the first 30 days of your membership.
        • It's important to note that annual PQ Coach Memberships are not prorated.
        • If you decide to cancel outside of the first 30 days, you will retain your access until your annual renewal date, as we do not offer refunds outside of the 30-day timeframe.

        Re-activate your membership

        • PQ Coaches are welcome to come back anytime.
        • Previous PQ Coaches are free to re-enroll during any open enrollment window for the PQ Coach program.
        • You cannot join the Coaching Grant program again, however, you can jump on the waitlist to be notified for our next PQ Coach program enrollment date. 
        • Add your name and email to the waitlist via this link: positiveintelligence.com/go, and we'll reach out close to the start of the next registration period
        • Previous PQ Coaches are free to re-enroll in the PQ Coach Essentials program at any time by registering on the www.positiveintelligence.com/go webpage or signing into their billing portal via https://sso.positiveintelligence.com/billing_portal and updating your membership.