--- title: Cancelation FAQs description: Answers to cancelation process for our PQ Programs. --- [![Positive Intelligence Logo](https://positiveintelligence.com/wp-content/themes/pq-dot-com/assets/images/logo--stacked-d.svg)](https://www.positiveintelligence.com) Coach Support [PQ App](https://app.positiveintelligence.com) [Coach Dashboard](https://coach.positiveintelligence.com) [Learning Hub](https://learn.positiveintelligence.com) [Skip to content](https://coachsupport.positiveintelligence.com/cancelation-faqs#main-content) English Show submenu for translations ![PQ-Logo-Primary-Lockup-TM-1.png\]](https://coachsupport.positiveintelligence.com/hs-fs/hubfs/Logos/PQ-Logo-Primary-Lockup-TM-1.png?height=50&name=PQ-Logo-Primary-Lockup-TM-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to positiveintelligence.com Go to positiveintelligence.com Welcome to Coach Support! How can we help you? - There are no suggestions because the search field is empty. 1. [Coach Support](https://coachsupport.positiveintelligence.com/?hsLang=en) 2. [Cancelation](https://coachsupport.positiveintelligence.com/cancelation?hsLang=en) # Cancelation FAQs ## Answers to cancelation process for our PQ Programs. **To cancel your PQ Coach Membership or Launchpad purchase, please [contact support](https://coachsupport.positiveintelligence.com/contact-support-using-the-coach-support-page?hsLang=en) or email the team at support@positiveintelligence.com.** - Once you reach out, our billing department will be notified. - If you are a PQ Coach member, please visit your Coach Dashboard: - Move Active clients with a paid subscription to Inactive. The client's subscription will terminate at the end of the subscription period. - Active clients enrolled using your included client access will not auto-renew and do not require a move to Inactive. - If you choose not to move your Active clients to Inactive, they will lose access at the end of their subscription period. - As soon as your request is processed, we'll reach out and confirm the cancelation of your membership. #### Access after cancelation - PQ Coach Members will no longer have access to the Learning Hub, the Coach Dashboard, or the Coaching Communities in-app, and will no longer be able to add clients to the program. You will still have access to the in-app data and previously completed exercises during the foundational course for 30 days after the cancelation date before being moved to limited access as outlined [here.](https://support.positiveintelligence.com/article/118-maintain-vs-grow?hsLang=en) If you would like to continue receiving new content in-app, you would want to subscribe to Applications. - Coach clients will be removed with the cancelation of PQ Coach membership. - Annual coach subscribers: Included clients will be removed on their expiry date. - If the annual membership is canceled within the first 14 days of membership, the Included clients will be removed. - Monthly coach subscribers: Included clients will be removed upon cancelation - Paid clients will be removed on their paid through date - [Client access](https://coachsupport.positiveintelligence.com/accessing-the-pq-app-after-the-program?hsLang=en) varies based on their status. All clients will have limited access for a period of time after cancelation of their subscription & will not have access to new content. #### Refunds - **We offer a 14-day money-back guarantee on most purchases.** - **Our PQ Mastery, PQ Coach PRO and PQ WealthBuilder programs are excluded from this money-back guarantee.** - At any point within the first 14 days, if you don’t see value in your PQ Coach Membership, we insist you get a 100% refund. - It's as simple as submitting a request within the first 14 days of your membership. - It's important to note that **annual** PQ Coach Memberships are *not* prorated. - If you decide to cancel outside of the first 14 days, you will **retain** your access until your annual renewal date, as ***we do not offer refunds outside of the 14-day timeframe*.** #### Re-activate your membership - **PQ Coaches** are welcome to come back anytime. - Previous PQ Coaches are free to re-enroll during any *open enrollment window* for the *PQ Coach* program. - You cannot join the Coaching Grant program again, however, you can jump on the waitlist to be notified for our next PQ Coach program enrollment date. - 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