We appreciate your patience during the implementation of Coach Dashboard enhancements and the transition to the new client billing process.
Our team has heard your feedback and is actively working on several solutions to support your Coach Dashboard experience and enhance client management.
Coach Dashboard Updates in Progress
- The ability to reactivate an Inactive client to an Active status using included client access. Currently, moving an Inactive client to an Active status requires a subscription at a rate of $50/month or $250/year.
- The ability to move a client between different start dates after their PQ Program has started.
- The ability to choose between using included client access or paying for a client subscription when enrolling a new client in the PQ Program when included client access is still available.
- The ability to add clients on the same day as a PQ Program start date or move a client to a previous PQ Program start date.
As updates and enhancements become available, we will make announcements in the Coach Dashboard, in the PQ Coach Community, and update the Coach Support Release Notes article to reflect changes.
Client Billing Transition - 2024 to 2025
With the transition, we know you have questions about client status (Active v. Inactive) and billing. Here’s what to keep in mind:
Billing for Active Clients added before January 8, 2025
- Active clients: Clients with a PQ Program or Grow subscription status before January 8, 2025 (these clients transitioned to the new billing system at a discounted rate)
- 0-5 Clients: Will remain at $0/month per client until July 8, 2025
- 6-10 Clients: Will be charged $20/month per client until July 8, 2025, on the 8th of each month
- 11+ Clients: A single bulk invoice of $20 per client will be billed monthly on the 8th of each month
- Starting July 2025, the cost for these clients will increase to $50/month, and you will be billed on the 8th of each month
- Coach clients added before January 8, 2025, do NOT count toward the client access for 5 new clients included in your membership
Billing for Inactive Clients before January 8, 2025
- Inactive clients: Clients with a Maintain status before January 8, 2025
- These clients remain inactive and are now labeled as Inactive
- If you would like to move an Inactive client to an Active status, they will be charged at the new subscriber rate of $50/month or $250/year
Billing for Clients added on or after January 8, 2025
- Client access for 5 new clients is now available to view on your Coach Dashboard
- Clients added on or after January 8 will be billed in advance at the time of enrollment in the Coach Dashboard
- You’ll have the option to choose between $50/month per client or $250/year per client
14-Day Grace Period
- You’ll have a 14-day grace period for newly added clients to remove them and receive a full refund.
For additional Coach Support articles, please visit these helpful resources:
- Getting Started on Coach Dashboard
- Managing your Clients in Coach Dashboard
- Client Access Billing Frequently Asked Questions
This article was last updated: January 16, 2025